Morena Startup ("we", "us", "our", "Company") operates the website https://morenastartup.com and the Morena Startup mobile application (together, the "Services"), providing grocery and daily essentials delivery within Morena, Madhya Pradesh, India.
This Privacy Policy explains what information we collect from you, how we use it, who we share it with, and the choices and rights you have regarding your information. By creating an account, browsing our website, or using our mobile app, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please do not use our website or mobile app.
We collect information that you provide directly to us, information generated automatically as you use our Services, and information from third parties involved in fulfilling your orders.
When you create an account or place an order, we collect your full name, mobile number, and email address.
We collect your delivery address, nearby landmark, and PIN code so that your order can be delivered accurately and on time.
We store your login credentials, account preferences, saved addresses, and wishlist or favourites associated with your profile.
We maintain a record of items you have purchased, order value, order status, and past delivery details to help with reordering, support, and returns.
When you make a payment, our third-party payment gateway processes your card, UPI, or net-banking details directly. We do not store your full card number, CVV, or UPI PIN on our servers. We may retain limited transaction metadata (such as transaction ID, amount, and payment status) for order records and refunds.
We collect information about the device you use to access our Services, including device model, operating system, app version, and unique device identifiers, to help us maintain compatibility and troubleshoot issues.
We automatically log your IP address for security, fraud prevention, and to help determine your approximate service area.
Our website uses cookies and similar tracking technologies to remember your cart, preferences, and login state, and to understand how visitors use our website. See our Cookies Policy below for details.
With your permission, we access your device's location to help you select an accurate delivery address, show product availability in your area, and enable faster checkout. You may disable location access at any time from your device settings, though this may limit certain features.
We use the information we collect to:
We process your personal data on the following grounds:
We use trusted third-party service providers to operate our Services. These providers process certain data on our behalf under their own privacy and security policies. Our current categories of third-party services include:
| Service | Purpose |
|---|---|
| Payment Gateway (e.g. Razorpay, Cashfree, PhonePe) | Secure processing of online payments, UPI, and card transactions |
| Google Maps | Address selection, delivery location mapping, and store locator |
| Firebase (Google) | App infrastructure, crash reporting, authentication, and push notifications |
| Google Analytics | Understanding website and app usage to improve our Services |
| Push Notification Services | Sending order updates, delivery alerts, and promotional notifications |
Your data is stored on secure servers operated by us or by our hosting and cloud infrastructure providers. We retain your personal information for as long as your account remains active, or as needed to provide you the Services, resolve disputes, enforce our agreements, and comply with applicable legal, accounting, or reporting requirements.
When information is no longer required for these purposes, we take reasonable steps to delete or anonymise it.
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encrypted payment processing through our payment gateway partners, and restricted internal access to personal data.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details in the Contact Information section below.
Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
You may request deletion of your Morena Startup account at any time. Once your account deletion request is verified, we will delete or anonymise your personal information, except where we are required to retain certain records (such as transaction and payment records) to comply with applicable tax, accounting, or legal obligations.
Please note that pending orders must be completed or cancelled before an account deletion request can be processed.
To request deletion of your account or personal data, please:
We will process verified deletion requests within a reasonable timeframe and confirm once completed.
Our Services are currently operated for users within India, and your data is primarily stored and processed within India. Some of our third-party service providers (such as cloud hosting or analytics providers) may process or store data on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers maintain an appropriate standard of data protection.
Information regarding order cancellations, returns, and refunds is provided separately in our Refund & Cancellation Policy, available within the app and on our website. This Privacy Policy governs only the collection and use of your personal information, and should be read together with our Refund & Cancellation Policy and Terms & Conditions.
Your use of our website and app is also governed by our Terms & Conditions, which cover matters such as order placement, pricing, delivery, and user conduct. In case of any conflict between this Privacy Policy and the Terms & Conditions on matters of data handling, this Privacy Policy shall prevail.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
In accordance with applicable Indian law, we have designated a Grievance Officer to address any concerns or complaints regarding your personal data.
| Name | [Grievance Officer Name — to be updated] |
|---|---|
| support@morenastartup.com | |
| Phone | +91 73543 36624 |
| Address | Morena Startup, Morena, Madhya Pradesh, 476001, India |
We aim to acknowledge grievances promptly and resolve them within a reasonable timeframe, in accordance with applicable law.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
📍 Morena Startup, Morena, Madhya Pradesh, 476001, India
© Morena Startup. All rights reserved. The content, branding, logo, and design of this website and mobile application are the property of Morena Startup and may not be reproduced, copied, or used without prior written permission.